1. Before an order leaves

Most in-stock orders are prepared within 1–3 business days after payment authorization. Payment verification, address review, peak demand, preorders, inventory availability, public holidays, or unusually large orders may require additional processing time. Processing time is separate from carrier transit time.

2. Shipping methods and charges

Available shipping methods and applicable charges are displayed during checkout before payment is submitted. Shipping cost may depend on destination, selected delivery method, order contents, or a promotion currently available. If a free-shipping offer applies, eligibility will be displayed before checkout is completed.

3. Delivery estimates

For orders delivered within the United States, standard carrier transit is generally estimated at 5–12 business days after dispatch. This estimate does not include the 1–3 business day processing period.

International delivery times vary depending on destination, carrier operations, customs processing, local delivery services, weather, holidays, and other circumstances.

4. Fulfillment locations

Orders may be fulfilled through our own operations or appropriate fulfillment partners depending on inventory availability and the delivery destination. Products in one order may not always originate from the same facility.

We do not represent that every order ships from one local warehouse. The business registration address shown on this website should not be treated as the shipping or return warehouse for every order.

5. Tracking

After dispatch, when tracking is available, a shipping confirmation or tracking update is sent to the email address provided at checkout. Please allow approximately 48 hours after label creation for the first carrier activity to appear. Some carriers provide limited scans or update only at major transit milestones.

6. Delays and missing packages

Delivery estimates may be affected by carrier operations, customs inspections, severe weather, transportation disruptions, holidays, remote destinations, or other circumstances outside normal operating control.

If tracking has not updated for an extended period, the shipment is significantly outside the expected delivery range, or a package cannot be located, email service@vieoald.com with your order number. A carrier status marked “Delivered” does not automatically prevent you from contacting us. We may ask you to check the delivery area, reception desk, household members, neighbors, or the local carrier while the circumstances are reviewed.

7. Customer-provided address information

Please provide a complete and accurate delivery address at checkout and contact us promptly if you notice an error. Address changes cannot be guaranteed after fulfillment or shipping preparation has begun. Reasonable additional shipping costs may apply where inaccurate customer-provided information causes a parcel to be returned or misdirected and reshipment is required.

8. International orders

Where international delivery is offered, customs duties, import taxes, brokerage fees, clearance fees, or local charges may apply. Unless expressly stated otherwise during checkout, those charges are the recipient’s responsibility and are imposed by local authorities or service providers rather than VieoaLd™.

9. Split shipments

An order containing multiple products may occasionally be divided into separate shipments. Packages may arrive at different times and may use separate tracking numbers.

10. Shipping support

For delayed, missing, or tracking-related orders, email service@vieoald.com with your order number.

Shipping Support & Business Information

VieoaLd™ is owned and operated by Changsha Shanxuan Haowu E-Commerce Co., Ltd..

Brand Name

VieoaLd™

Legal Company Name

Changsha Shanxuan Haowu E-Commerce Co., Ltd.

Business Address

Room 1052, Floors 8–14, Changsha Rongtong Changcheng Hotel, No. 28 Shaoshan Road, Jiucaiyuan Subdistrict, Furong District, Changsha, Hunan, China

Website

vieoald.com

Customer Support Email

service@vieoald.com

Customer Service Phone

+86 15039709612

Customer Service Hours

Monday–Friday, 9:00 AM–6:00 PM PST