1. Scope

This Privacy Policy explains how Changsha Shanxuan Haowu E-Commerce Co., Ltd., doing business as VieoaLd™ (“VieoaLd™,” “we,” “us,” or “our”), handles personal information when you visit vieoald.com, place an order, contact Customer Care, create an account where available, or otherwise interact with the store.

2. Information we may collect

• Name, email address, telephone number where supplied, billing address, and shipping address.
• Account details and preferences where account features are used.
• Order, transaction, return, refund, and customer-support information.
• Device, browser, network, and approximate location information derived from an IP address.
• Information collected through cookies and similar technologies.
• Information voluntarily provided when contacting us.

Payment-card information is processed by authorized payment providers. VieoaLd™ does not store complete payment-card numbers on its own systems.

3. How we use personal information

Personal information may be used to process and fulfill orders, provide order and tracking updates, respond to support requests, administer returns and refunds, prevent fraud, maintain website security, improve store functionality, measure store performance, comply with legal obligations, and send marketing communications where permitted.

4. How information may be shared

Information may be shared where reasonably necessary with service providers involved in operating the store, including Shopify, payment processors, fulfillment providers, shipping carriers, technology vendors, analytics providers, marketing providers, professional advisers, and authorities where disclosure is legally required. Relevant information may also be disclosed in connection with a business reorganization, acquisition, financing, sale, or similar transaction, subject to applicable law.

5. Cookies and similar technologies

Cookies and similar technologies may support essential site functions, remember preferences, understand store usage, improve performance, maintain security, and support advertising or measurement where permitted. Available cookie banners, privacy-choice tools, or browser settings may allow management of certain technologies.

6. Retention and security

Personal information is retained for as long as reasonably necessary for the purposes described here, including order fulfillment, transaction records, dispute handling, fraud prevention, and legal requirements. Reasonable administrative, technical, and organizational safeguards are used, but no internet transmission or electronic-storage method can be guaranteed completely secure.

7. Privacy rights and choices

Depending on where you live, applicable law may provide rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or an appeal of certain privacy decisions. Identity verification may be required before a request is completed. Promotional emails can be unsubscribed from through the unsubscribe link in those messages.

8. Children’s privacy

Our products may be intended for children, but the online store and checkout are not intended to collect children’s personal information in violation of applicable law. We do not knowingly collect such information where doing so would be unlawful.

9. International processing

Because our company, customers, and service providers may be located in different countries, personal information may be processed outside the country where you live. Where required by applicable law, appropriate measures are used for international transfers.

10. Third-party services

The store may rely on services such as Shopify, payment processors, logistics providers, or analytics tools. Those providers may process information under their own privacy terms and legal responsibilities.

11. Policy updates and privacy requests

We may update this Privacy Policy to reflect operational, technological, legal, or regulatory changes. The current version will be posted on this page with its updated date.

For access, correction, deletion, or other privacy-related questions, email service@vieoald.com. Depending on the request and applicable law, identity verification may be required.

Privacy Contact & Business Information

VieoaLd™ is owned and operated by Changsha Shanxuan Haowu E-Commerce Co., Ltd..

Brand Name

VieoaLd™

Legal Company Name

Changsha Shanxuan Haowu E-Commerce Co., Ltd.

Business Address

Room 1052, Floors 8–14, Changsha Rongtong Changcheng Hotel, No. 28 Shaoshan Road, Jiucaiyuan Subdistrict, Furong District, Changsha, Hunan, China

Website

vieoald.com

Customer Support Email

service@vieoald.com

Customer Service Phone

+86 15039709612

Customer Service Hours

Monday–Friday, 9:00 AM–6:00 PM PST