Customer Care Ā· Support
Contact VieoaLdā¢
Support for product questions, existing orders, shipping, tracking, returns, refunds, payments, and privacy requests.
Last updated: September 14, 2026
Customer Support
- service@vieoald.com
- Phone
- +86 15039709612
- Customer Service Hours
- MondayāFriday, 9:00 AMā6:00 PM PST
We generally aim to respond to customer inquiries within 1ā2 business days.
When contacting us about an existing order
To help Customer Care review the request efficiently, include your order number, the email address used at checkout, a clear description of the question or issue, and relevant photos or videos where appropriate.
Orders, shipping, and tracking
Most in-stock orders are normally processed within 1ā3 business days after payment authorization. For U.S. deliveries, estimated standard carrier transit is generally 5ā12 business days after dispatch.
Available shipping methods and applicable shipping charges are shown during checkout before payment is submitted. Orders may be fulfilled through our own operations or appropriate fulfillment partners depending on inventory availability and destination.
When tracking is available, shipment information is sent to the email address used at checkout. Please allow approximately 48 hours after label creation for the first carrier activity to appear.
Delayed or missing packages
If tracking has not updated for an extended period, an order is significantly outside the expected delivery range, or a package cannot be located, email service@vieoald.com with your order number. A carrier status marked āDeliveredā does not automatically prevent you from contacting us about a missing package.
Returns and product issues
Eligible products may be returned within 30 calendar days after confirmed delivery. Contact Customer Care before sending merchandise so the request can be reviewed and, if approved, the correct return warehouse address and instructions can be provided.
Do not automatically send returns to the business registration address. Preference-based returns are generally returned at the customerās shipping cost. If an item is confirmed damaged, defective, incorrect, incomplete, or materially misdescribed, an appropriate replacement, refund, or return solution will be provided without requiring the customer to bear the reasonable return cost caused by that issue. No separate restocking fee is charged for approved eligible returns.
Refunds, cancellations, and payments
Once an approved return reaches the designated return facility, inspection is normally completed within 5 business days. If approved after inspection, the refund is issued to the original payment method within 1ā3 business days after approval. Payment providers may require additional posting time.
Order change or cancellation requests should be submitted within 12 hours after purchase. Requests cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has begun. No separate cancellation fee is charged merely for submitting an eligible request.
Payment methods displayed at checkout may include major credit cards, debit cards, PayPal, or other supported methods enabled for your location. Transactions are processed in United States Dollars (USD).
Privacy requests
For access, correction, deletion, or other privacy-related questions, email service@vieoald.com. Depending on the request and applicable law, identity verification may be required.
Customer Care & Business Information
VieoaLdā¢ is owned and operated by Changsha Shanxuan Haowu E-Commerce Co., Ltd.
- Brand Name
- VieoaLdā¢
- Legal Company Name
- Changsha Shanxuan Haowu E-Commerce Co., Ltd.
- Owner
- Zhang Yongkang
- Business Address
- Room 1052, Floors 8ā14, Changsha Rongtong Changcheng Hotel, No. 28 Shaoshan Road, Jiucaiyuan Subdistrict, Furong District, Changsha, Hunan, China
- Website
- vieoald.com
- Customer Support Email
- service@vieoald.com
- Customer Service Phone
- +86 15039709612
- Customer Service Hours
- MondayāFriday, 9:00 AMā6:00 PM PST