How the return process works

1. Return window

Eligible products may be returned within 30 calendar days after confirmed delivery. To begin, email service@vieoald.com before sending merchandise. Customer Care will review the request, confirm eligibility, and provide return instructions.

Returns sent without prior authorization, or to an address not supplied by Customer Care, may not be accepted.

2. Condition of preference-based returns

For a preference-based return, the item should generally be unused, unaltered, and in its original condition. Where applicable, include the original product, original packaging, accessories and included components, manuals or inserts, and proof of purchase or the relevant order number.

Different requirements may apply when an item arrives damaged, defective, incorrect, incomplete, or materially different from its description.

3. How to request a return

Email service@vieoald.com with your order number, the item you wish to return, the reason for the return, and relevant photographs or videos where necessary.

4. Items that may not qualify for preference-based returns

Certain products may be excluded from preference-based returns because of personalization, product-integrity, health, hygiene, or safety considerations. Where applicable, this can include customized or personalized products, opened hygiene-sensitive products, gift cards, items clearly identified as final sale, or products clearly identified as non-returnable before purchase.

These exclusions do not limit consumer rights or remedies that cannot lawfully be excluded.

5. Damaged, defective, incorrect, or incomplete items

Please inspect the order after delivery. If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, contact us as soon as reasonably possible. Where possible, we recommend contacting us within 7 days after delivery.

Include your order number and clear photographs of the product, packaging, and shipping label where relevant. If the issue is confirmed, VieoaLd™ will provide an appropriate replacement, refund, or return solution at no additional return cost to the customer.

6. Return-shipping responsibility

Preference-based return

If an item is returned because of a change of mind, incorrect personal selection, or another reason not caused by a product or fulfillment issue, the customer is generally responsible for return shipping.

Confirmed product or fulfillment issue

If VieoaLd™ confirms that an item is damaged, defective, incorrect, incomplete, or materially misdescribed, an appropriate return, replacement, or refund solution will be provided without requiring the customer to bear the reasonable return-shipping cost caused by that issue.

VieoaLd™ does not charge a separate restocking fee for approved eligible returns.

7. Refund timing

After an approved return reaches the designated return facility, we aim to inspect it within 5 business days. If the return is approved after inspection, VieoaLd™ will issue the refund to the original payment method within 1–3 business days after approval.

A bank, card issuer, PayPal, or another payment provider may require additional posting time after the refund is issued. That posting period is separate from our refund-issuance time.

Where permitted by applicable law, an appropriate deduction may apply if returned merchandise is missing components or has suffered avoidable loss in value caused by use, alteration, or damage beyond what was reasonably necessary to inspect the product.

8. Resolutions for product problems

A physical return may not always be necessary when a damaged, defective, incorrect, incomplete, or materially misdescribed item is confirmed. Depending on the circumstances, Customer Care may offer a replacement, full or partial refund, or another appropriate resolution after reviewing the information supplied.

9. Exchanges

Exchange availability depends on current inventory. In some situations, the most efficient option may be to complete an approved return and place a new order for the desired product or variation. Contact service@vieoald.com before sending any item for an exchange.

10. Order changes and cancellations

If you need to cancel or change an order, contact service@vieoald.com within 12 hours after purchase. We will make reasonable efforts to accommodate eligible requests, but a cancellation or modification cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has begun.

No separate cancellation fee is charged merely for submitting an eligible cancellation request.

11. Delayed refunds

If we have confirmed that a refund was issued but the credit has not appeared within the payment provider’s normal processing period, contact the bank, card issuer, PayPal, or other payment provider first. If you still need assistance, email service@vieoald.com with your order number. Do not send complete payment-card numbers by email.

12. Consumer rights

This policy explains our standard return procedures. Nothing in it limits statutory consumer rights, remedies, warranties, or protections that cannot legally be excluded or restricted under applicable law.

Return Support & Business Information

VieoaLd™ is owned and operated by Changsha Shanxuan Haowu E-Commerce Co., Ltd..

Brand Name

VieoaLd™

Legal Company Name

Changsha Shanxuan Haowu E-Commerce Co., Ltd.

Business Address

Room 1052, Floors 8–14, Changsha Rongtong Changcheng Hotel, No. 28 Shaoshan Road, Jiucaiyuan Subdistrict, Furong District, Changsha, Hunan, China

Website

vieoald.com

Customer Support Email

service@vieoald.com

Customer Service Phone

+86 15039709612

Customer Service Hours

Monday–Friday, 9:00 AM–6:00 PM PST