Choose the book you want, select any available options, add it to your cart, and complete checkout. An order confirmation is normally sent to the email address provided at checkout.

Most in-stock orders are prepared within 1–3 business days after payment authorization. Payment review, address verification, peak demand, inventory availability, public holidays, preorders, or unusually large orders may require additional processing time.

For deliveries within the United States, standard carrier transit is generally estimated at 5–12 business days after dispatch. The 1–3 business day processing period is separate from carrier transit time.

Available shipping methods and applicable charges are shown during checkout before payment is submitted. If a free-shipping offer or other shipping promotion applies, eligibility will be displayed before checkout is completed.

Orders may be fulfilled through our own operations or appropriate fulfillment partners depending on inventory availability and destination. We do not represent that every order is dispatched from one local warehouse.

When tracking is available, shipment information is sent to the email address used at checkout after dispatch. Please allow approximately 48 hours after label creation for the first carrier activity to appear.

Email service@vieoald.com with your order number. If tracking shows “Delivered” but the package cannot be located, Customer Care can review the available shipment information and may ask you to check the delivery area, reception desk, household members, neighbors, or the local carrier.

Send your request to service@vieoald.com within 12 hours after purchase. A change or cancellation cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has begun. No separate cancellation fee is charged merely for submitting an eligible request.

Payment methods shown at checkout may include major credit cards, debit cards, PayPal, or other supported methods enabled for your location. Transactions are processed in United States Dollars (USD).

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact Customer Care before sending merchandise so the correct return warehouse address and instructions can be provided.

Email service@vieoald.com with your order number, the item you wish to return, the reason for the return, and relevant photos or videos where necessary. Do not automatically send merchandise to the business registration address.

For preference-based returns, customers are generally responsible for return shipping. If a damaged, defective, incorrect, incomplete, or materially misdescribed item is confirmed, an appropriate replacement, refund, or return solution will be provided without requiring the customer to bear the reasonable return cost caused by that issue. No separate restocking fee is charged for approved eligible returns.

Once an approved return reaches the designated return facility, inspection is normally completed within 5 business days. If approved after inspection, the refund is issued to the original payment method within 1–3 business days after approval. The payment provider may require additional posting time.

Contact service@vieoald.com as soon as reasonably possible. Where possible, we recommend contacting us within 7 days after delivery and including your order number plus clear photos of the product, packaging, and shipping label where relevant.